Students ‘at the heart’ of Student Support according to quality assessor
Following a rigorous three day assessment, UCP Marjon Student Support has been successful in re-gaining the coveted Matrix accreditation.
The matrix Standard is the unique quality standard for organisations to assess and measure their advice and support services.
It is a challenging, outcome-based Standard that is not only a benchmark of the quality of services an organisation provides but a business improvement tool.
The Student Support teams assessed were: Academic Skills & Advice, Accommodation, Finance & Welfare, Disability & Inclusion Advice Service, Campus Support, Employability & Career Development and Student Counselling & Well-being. All areas were scrutinised under four elements: Leadership and management, Resources, Service Delivery and Continuous Quality Improvement. 27 criteria had to be met to re-gain the standard which Student Support first achieved in 2005.
The assessor identified many strengths, including the team’s cross-university college links with colleagues. She also praised the team’s ability to put students “at the heart” of what they do “in spades”. She added that all the students she spoke to were “enormously positive”. Head of Student Support, Jenny Barnicoat, said:
“We are delighted to have been re-accredited against the Matrix Standard which recognises the quality of our support for students. This was our third assessment against the standard and was the most rigorous to date. The assessor interviewed most of our staff, around 20 students, Marjon Student Union, a wide variety of colleagues in the university college and a number of external partners in order to make her decision. We would like to take this opportunity to thank everyone who has contributed to our successful assessment.”
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