Computing and Media Services

Computing & Media - Your Profile

Your profile

Student number and storage

When you join the University, you'll be allocated a student number and password. These will form your network login and authentication to access resources on the network, email, Learning Space, WiFi and computers. We advise all students to set up a profile on the Password Reset Manager system so they can change their password to something a little more memorable.

As a student with us, you'll have your own private storage folder on our network, which allows you to store up to 500Mb of data. Look for the letter 'N': followed by your unique student number.

Computing & Media - Campus Wi-Fi

Campus Wi-Fi

Wireless network

You will need a University of St Mark & St John username (library card number) and password to log onto the wireless network. The system will check you are allowed to access the network, and connect to the internet. If you require temporary wifi access for a guest, please contact the helpdesk.

The University operates a wireless network for students and staff. While coverage is extensive, we can't always guarantee a strong signal across the whole campus. But we can fine tune the coverage, so if you a notice a spot where the signal is weak, please let the team know.
wifi access

Computing & Media - Save Your Work

About our computers

How to save your work

All student-facing computers at the University are protected by DeepFreeze which reverts the machine back to a default state at every restart. If you save your work to the computer, you'll lose it if/when the machine restarts. So make sure you save your work to an external device (USB drive, DVD etc.), email it to yourself or save it to your network drive.

Computing & Media - Email

Student email accounts

Get to grips with our email basics

Your email account has a calendar and 50Mb storage limit. Your email address is in the form of You'll need to keep an eye on your email account as it will temporarily close once it exceeds 50Mb in size (you'll get a warning as it gets close to the limit).

If your account temporarily closes, simply delete some larger emails and your account will be restored.

Get set up

Software downloads

There's a host of handy software available to help you while you study. Click to discover our links to new-student essentials.
software links

Computing & Media - AV resources

Recording and playback

AV resources

The Computing and Media Services team can support television and radio recordings, loan AV equipment (e.g. projectors, video cameras, laptops etc.) to students, and offer recording facilities for lectures, seminars, observations etc.

Media staff can also arrange supervised use of recording facilities for students working on projects. We'll need five days' notice, so be sure to get in early with any requests.

Help is on hand

IT Helpdesk

Struggling with a technical issue? Simply type http://help/ into a browser using any PC on campus and you'll be able to raise a helpdesk call, even if you're not logged into the network. Click to find out more.

Staying in touch


Click for an overview of how to use the University phone system.
telephone help

Computing & Media - Get Safe

Stay safe

Get Safe Online

Get Safe Online is a national initiative to teach people about basic computer security and internet privacy. Click for links to some of their advice pages, which will guide you on protecting your computer, your smartphone and yourself online.

Get Safe Online