Email FAQs

Question: I sent a contact an email message last week and it hasn’t arrived – she says she’s receiving email from other senders so our system must not be working properly. Can you fix it?

There can be a number of reasons why an email fails to reach its destination:

You may have incorrectly addressed the email, in which case the receiving mail server may or may not generate a non delivery receipt (NDR) message.

The receiving email server may have been offline or temporarily unavailable or your message may have been classed as spam by the recipient system and moved into a quarantine area.

Your message may have contained an attachment larger than the limit set by either our mail servers (10Mb) or the recipient’s mail servers.