Question: Perform routine back-ups of your files?

Backup your work continuously using external systems to your machine, maybe an external hard drive, online storage like Dropbox/OneDrive/Googledrive etc...

Email some files to another system so you have an extra backup too but this will be probably space limited.

As a student you will have a home drive (N:), labelled with your student number, where you can store upto 500Mb of data that you can access from any network PC in the University or externally via our Virtual Private Network or VPN - https://vpn.marjon.ac.uk.

If you have the resources to make a disk image of your system, do so on a scheduled basis or at least every time you change the hardware or software configuration. Back-up and disk image utilities will save you a lot of time and effort if you have to restore your computer system or files. To make a disk image you will need: disk imaging software (e.g., Symantec Ghost, PowerQuest Drive Image, Dantz Retrospect) a storage medium separate from your hard drive (e.g., external hard drive, CD-RW, on-line disk storage service) Store your original software packages, licensing information, back-up files and disk images in a very safe place.

As soon as you detect or suspect a problem, immediately run the antivirus scans and diagnostic utilities, make back-ups of your files or create a new disk image. If your vendor has supplied diagnostic or trouble shooting utilities, run them as soon as possible.

If you need assistance, contact the vendor's support Web site or telephone their technical support. If you have recently installed new hardware or changed your configuration, make sure all settings are correct. Visit the hardware vendor's Web site or call their technical support for assistance. If you have recently installed new software, verify that it was done using the proper technique and that all the settings and options are correct. You may want to "uninstall" it and restart your computer to see what effect it has on the problem. Sometimes uninstalling will not remove all traces of the program from your computer. Visit the software vendor's Web site or call their technical support for assistance.

If you think the problem is network-related, contact Computing Services . If you belong to a computer user group, ask other members if they have encountered the same problem.