Sports Centre Reopening information

We reopened on the 27th July.

Please look at our reopening video for what to expect when you return.

Initally we will only be open to current members, from 3rd August 2020 those who have pre-registered (this includes previous members or those who used classes or the gym on a pay as you go basis) can rejoin on a 6 week membership for £45.

All gym and swim sessions will have to be booked in advance, they can be booked from the day before and initally you can only book 1 session per day.

If you are a direct debit member payments will start again on the 1st August. If you have a pre-paid membership your membership will be reinstated when we reopen. 
 
If you have a child on our group swimming lessons you will automatically receive a credit for group lessons for the weeks that have been cancelled that you have already paid for. we will advise about rebooking when we know we are reopening, your child will not lose their space in the interim. we cannot advise at this time when we will reopen for swimming lessons.

If you have any further questions please email sportsreception@marjon.ac.uk or for swimming lessons please contact jade via email jpethick@marjon.ac.uk 
 
Please be aware that it may take longer than normal for a reply so please bear with us, we intend to reply within 2 working days.

Register for online bookings

If you are a current member then please follow these steps to register to book for gym and swim sessions online

Step 1 – Hit the book now button in Facebook or click https://sportscentre.marjon.ac.uk/Connect  

Step 2 – Press “forgotten your password”

Step 3 – Enter the email address that you have us when you registered and check your inbox for the reset link, click on this link. If the reset email does not arrive this could be because the email address we have is different (check your spam) or you didn’t provide us with one, in this case please email sportsreception@marjon.ac.uk with your name and date of birth and we will add your email to your account so you can register. The system will not tell you if your email is not registered for security reasons.

Step 4 – Enter your personal member ID – this is the numbers only from your direct debit reference (dont type in MJ) and chose your own password. If you do not know your member ID (i.e. you have a prepaid membership) please email your name and date of birth to sportsreception@marjon.ac.uk 

Step 5 – Enter your email and new password and If you can see the final screen, you are ready for when we reopen 
 



 

Booking frequently asked questions

When can I book?
Slots are available to book from the day before (i.e. on Sunday you can book for Monday and so on)

How many slots can I book at one time?
Initially you can only book 1 slot per day. If we can relax this later we will.

WHy can I only book a day in advance?
We have done this to prevent people overbooking slots with good intentions and then not coming. If we can relax this later we will.

Can I see the time slots that will be available?
Log on to the online bookings system, click make a booking and then gym or swim to see the timings, you won't be able to book a slot until the day before as detailed above. Times will be reviewed and may be altered.

If I can’t see any slots in the future does that mean you’re fully booked?
No, the system will only show slots the day before.

How do i set up my online account?
All the steps are shown on our facebook page or website.

When trying to set up my online account I don’t get an email to reset your password?
This could be because the email address we have on our system is different or we don’t have one on your account (for security the system wont tell you if an email isn’t registered) email sportsreception@marjon.ac.uk with your name and date of birth and we will ensure we have all your details.

What is my member id for setting up my account?
This is your direct debit reference number, the quickest way to find it is through your online banking under manage direct debits. If you cannot find it or have a prepaid membership just email us sportsreception@marjon.ac.uk . Please include your name and date of birth for verification.

What if i can't make my booking?
Log into the app, cancel your booking and make another. We may restrict membership to those who book and don’t show.

I'm not a member but can i book as the system allowed me to create an account?
The system will allow you to register if we have your details on file, if you don’t hold a live membership no slots will appear to book when they are released.

Will there be a swimming timetable like before?
Currently we are only offering general swimming to members only and the times available are shown on the booking system. Swimming times will vary later when term commences and services such as swimming lessons and student teaching returns.

Are you taking new members or re-joiners?
We are operating a phased reopening, at first we are only welcoming back current members. we hope to be able to welcome back re-joiners or those who have registered with us before within days of opening. at this time we cannot advise when new members can join.

Swimming lessons

Swimming lessons are not currently running and information will be available in the weeks to come about its return.  

Are you taking new swimmers?
Sorry but we are not taking new swimmers at this time.

Can I change my lesson time/Day?
At present we are unaware of the swimming lesson structure when we return.  But we will do our best to accommodate everyone

I already rebooked, am I able to get a refund?
As you can imagine it will be very busy so please bear with us and we will contact you as soon as we can to arrange.

Can I receive a refund for the lessons canceled by you last term?
Yes, every swimmer automatically had credits added to there accounts for when we restart.  But if you would prefer a refund please email me requesting it specifically.  As you can imagine it will be very busy so please bear with us and we will contact you as soon as we can to arrange.

I didn't rebook my child last term due to the closure, will my child have lost their space?
No, but at present we are unaware of the swimming lesson structure when we return.  But we will do our best to accommodate everyone and our current swimmers on our program when we closed will take priority.   

Will my child's swimming lesson be the same time and day as before?  
At present we are unaware of the swimming lesson structure when we return.  But we will do our best to accommodate everyone and our current swimmers on the program when we closed will take priority.

Any other swimming lesson queries can be made to jpethick@marjon.ac.uk

A message from Simon White, Manager of Marjon Sport & Health Centre

Dear staff, students and members,

I am really looking forward to welcoming you back to our sports centre. We are excited to be reopening soon and I can assure you that the correct measures are in place for your safety.

We have a three-phase approach to reopening to ensure a safe environment for everyone. We are currently in the first phase, meaning we are ‘Covid-secure’ and under government guidelines we are ready to open our doors to you. We can only welcome registered members from our initial opening date and only gym and swim activities will be available.

Social distancing measures have been put in place, ready for your return. We will continue to run our gym and swim services while following our new safety measures. We are in the process of launching a booking system, that will allow you to reserve a slot to use our facilities and we will continue to operate the same opening hours.

Within the gym you will see that some machines are out of action to maintain a safe distance from other trainers, as well as set limits on certain equipment. This will give every user a chance to complete their training during their time slot. We have floor stickers to ensure that machines correctly spread apart and signs are in place to remind you to clean your equipment before and after use. There will also be a midday close of the gym for an additional deep clean.

In the swimming pool social distancing will apply both in and out of the water. Our changing rooms have a new system and you can read our guidelines on changing and showering by clicking the link below. When swimming, we have separated our usual three lanes in to two wider lanes and we have introduced a two-metre cut off zone in the middle of the pool, to again maintain social distancing. Our lanes will run in opposite directions, so swimmers are not side by side when completing lengths of the pool.

Throughout the Sport & Health Centre we have created a one-way walking system to maintain the highest possible standards for your safety. These measures include hand sanitising stations and floor stickers to direct you through the building and to represent a two-metre social distance at all times. As part of the phased approach, we will slowly see a return of the full services we offer, as well as welcoming non-members and public access onto our site.

We have missed you and we are delighted to be welcoming you back very soon.

Best wishes, stay safe, stay healthy,

Simon White