Collections for Click and Collect run once a day Monday - Friday, to ensure your reqest makes that days pick please ensure you have placed your holds before 8.00 that day.
We also have the option for you to request up to 5 items a month posted to you, if you’re not able to visit campus and are based in the UK, make your requests in the usual way. Staff will then pick the items and notify you by email to your University address.
We’ll include a postal loan agreement with the notification email for you to complete and return, which includes the full terms and conditions. Some basic guidelines can also be found in the FAQs.
Please get in touch with us if you have any queries or concerns.
If you want to make a Click and Collect request, just place a hold (reservation) on any item on the library catalogue, we will then pick as many of the items you request as we can and let you know when they’re available to collect. You’ll then have seven full working days to come into the Library and issue them to your account using the self-service machines.
Please note that until you receive the notification email from us your request is not considered completed.
A help guide to placing holds is available via the library help centre found here.
Be aware that any items you place on hold that the library is not able to supply for any reason will remain on hold for you until we are able to provide them. If you no longer need items you have placed on hold please cancel them via the catalogue.
Note: While the catalogue system will allow you to place holds on E-Books these will be deleted as soon as we become aware of them. If you want a physical copy of an item we also have as an E-Book make sure you are on the correct catalogue record before placing a hold.
If you have any questions about this process, please do get in touch by emailing email@example.com