For the time being, you will not be able to browse and borrow directly from the shelves as you did previously. Instead you may request items be gathered for you by library staff for collection. Collections will run 9.00am - 17.45pm Monday - Friday. There will also be the opportunity to book one of ten collection slots over the weekend, all requests for these weekend slots must be submitted by 23.59 on the proceeding Thursday otherwise the request will be rejected.
Please get in touch with us if you have any queries or concerns.
If you want to make a Click and Collect request, just place a hold (reservation) on any item on the library catalogue, we will then pick as many of the items you request as we can and let you know when they’re available to collect. You’ll then have seven full working days to come into the Library and issue them to your account using the self-service machines.
Please note that until you receive the notification email from us your request is not considered completed.
A help guide to placing holds is available via the library help centre found here.
Be aware that any items you place on hold that the library is not able to supply for any reason will remain on hold for you until we are able to provide them. If you no longer need items you have placed on hold please cancel them via the catalogue.
Note: While the catalogue system will allow you to place holds on E-Books these will be deleted as soon as we become aware of them. If you want a physical copy of an item we also have as an E-Book make sure you are on the correct catalogue record before placing a hold.
If you have any questions about this new process, please do get in touch by emailing firstname.lastname@example.org