Password Information

Using the Password Reset Manager to change your password via the Internet 24/7

The password we all use to access email, University PC's and the WiFi system is required to be a strong password.  This generally means a password over a minimum length and with a variety of characters.  For example,  a short password like 'mum' is simpler to crack than a longer one like 'Reindeer#Flotilla'.

To assist students and staff in maintaining secure passwords the University have set up an online Password Reset Manager system, of a similar Q&A type many banks and Internet service providers use for forgotten/expired passwords. Password Reset Username

Imagine the following situation, your are expecting important information to be emailed out but you cannot login to your email while you are on holiday, teaching practice or similar so are unable to come into Uni to change your password!!

We have the answer for you, the Marjon Password Reset Manager (PRM) allows you to change your password when you like, great! However, as with all great systems you must set up a profile PRIOR to using the Marjon Password Reset Manager (PRM). This has to be completed before you forget your password.


Once your profile is set up you will be able to change your password at anytime from anywhere with Internet access.

Click here Password Reset Manager for step-by-step instructions on how to set up a profile.
(To be able to view our step-by-step instructions you will need a pdf reader. You can download one here)

  1. Go to the email Home page located Marjon Email
  2. Once the page loads read the information on the PRM system and click on the Password reset link.
  3. Now enter your username (student number) and click OK.
  4. Click the “My Questions and Answers Profile” link.
  5. Put in your VALID password and click Next.
  6. You will now be able to set up the 4 questions and answers which will be used if you want to reset your password via the Internet. The answers are CaSe SeNsItIvE and so you will need to remember them carefully.

So what do you do if you have forgotten you password?

  1. Follow steps 1-3 above to access Password Reset Manager.
  2. Click on the “Forgot My Password” link.
  3. Now correctly answer the questions you previously set up (CaSe SeNsItIvE remember), click Next.
  4. Enter a new password of at least 14 characters (Using a mix of UPPER and lowercase, numbers and symbols)
  5. Then re-type the new password in the "Confirm new password" box. 
  6. Click Finish

If you have any problems with the Password Reset Manager, please do not hesitate to contact us at :