Using this website

Plymouth Marjon University run this website (www.marjon.ac.uk). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoomin up to 300% on a desktop without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working to make the website text as simple as possible to understand.

Video

Most videos are streamed by YouTube.  See the YouTube keyboard short cuts.

Some of the video on our website is streamed by Vimeo.  See the Vimeo player keyboard short cuts.

How accessible this website is

We know some parts of this website aren’t currently fully accessible:

  • Some elements are not keyboard accessible, and there are issues with keyboard focus
  • Some forms are not correctly labelled
  • Videos do not have audio description
  • Audio streams do not have transcripts
  • Headings are not correctly used on some pages
  • Older documents may not be compliant with accessibility standards

We are currently re-coding sections of our website as part of a wider project. We are working to the WCAG 2.1 AA standard and includes many of the requirements for AAA.

What to do if you can’t access parts of this website

If you need information on this website in a different format such as accessible PDF, email marketing@marjon.ac.uk. We’ll consider your request and get back to you in five working days.

If you need information on our courses or applying to study at Marjon you can call +44 (0)1752 636890 (10am–4pm) or email admissions@marjon.ac.uk.

If you can’t view any of the maps you can call us on +44 (0)1752 636700 or email info@marjon.ac.uk for directions.

Our Contact page lists other departments you can call for information.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact marketing@marjon.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Plymouth Marjon University is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. Our team is actively working on resolving these issues by Septemeber 2020.

Issues with technology

Some elements are not keyboard accessible and there are issues with keyboard focus

Using the tab key to move around pages doesn’t always work and can go in unexpected directions. The focus area is not always highlighted.

Our new page code will fix this.

Some forms are not correctly labelled

We are developing new code for our forms, which will be rolled out by September 2020.

Videos do not have audio description

We will review existing videos to see if they require audio description. This review will include looking at how often the videos are viewed, and if we have the original video files we can edit. We will update this statement with details of this before September 2020.

Audio streams do not have transcripts

We will review the audio streams we have on this website and decide whether to provide transcripts or remove the streams by September 2020.

Headings are not correctly used on some pages

Some pages use headings to emphasise text and links rather than their correct use as section headings. This will be corrected as we review and update all our content.

Issues with PDFs and other documents

marjon.ac.uk contains many documents dating back several years. Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader, or they may have colour contrast issues.

We expect important documents and those in current use to be replaced as part of various projects at Marjon to update policies and governance documents.

By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We’ll consider this as we review and update all our content.

How we tested this website

Our website was tested as it was built in 2015. Since then, the WCAG guidelines have changed, and new pages and functionality added.

What we’re doing to improve accessibility

As part of our project to recode this website, we are correcting issues on our ‘old’ pages.  We are working with our external design and code suppliers to create the new code required to meet the WCAG 2.1 AAA standard.

This statement was first published on 19 September 2019.