Skip to main content Accessibility information

Accessibility statement

Accessibility statement

Accessibility Statement for


This accessibility statement applies to the website

This website is run by Plymouth Marjon University, which is a trading name of the University of St Mark & St John.

The website was developed in line with Web Content Accessibility Guidelines (WCAG) 2.1 AA.

We believe that the web should be an open, inclusive and fair space for all. We want as many people as possible to be able to use this website. Our goal is to make this website easy to comprehend and accessible across devices from mobile to the largest of desktops.

That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know that some parts of this website are not fully accessible. These include

  • Our internally developed forms and systems are not fully accessible with a screen reader, including the Open Day booking system, the Prospectus request form, the Apply Direct application, the online registration system, the ePay system and the graduation booking portal.
  • Some PDFs are not fully accessible, for example due to missing heading tags.
  • Displays and functions on Calendars are not fully accessible.
  • There are a small number of navigation fixes required which could confuse a screen reader, or result in confusing readings, for example some pages are missing top-level headings; some links are not clear enough in terms of their purpose and some pages or PDFs do not have the language defined.
  • Some images are missing alternative text or are not optimised for the space and some video frames do not have a title.
  • There are a small number of appearance issues, for example some controls do not change appearance when selected and there are some examples of text which does not have very high contrast.
  • Some tables are not fully marked up, for example they do not have clear headers defined.


Feedback and contact information

What to do if you can’t access parts of this website

If you need information on this website in a different format you can contact us on the details below.


Phone: 01752 636700

We’ll consider your request and get back to you in five working days.

If you need information on our courses or applying to study at Marjon you can call +44 (0)1752 636890 (10am–4pm) or email

If you can’t view any of the maps you can call us on +44 (0)1752 636700 or email for directions.

Our Contact page lists other departments you can call for information.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Some of our offices and classrooms have audio induction loops. If you contact us before your visit we may be able to arrange a British Sign Language (BSL) interpreter.

Find out how to contact us: Contact us | Plymouth Marjon University


Technical information about this website’s accessibility

Plymouth Marjon University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following issues are raised through our accessibility tracking system. They are listed together with the relevant WCAG 2.1 AA success criteria the problem fails on and when we can fix them.

PDFs and other documents

  • Some PDFs are missing accessibility-compliant titles (WCAG A 2.4.2)
  • Some are missing H1 headings (WCAG A 1.3.1)
  • Some are missing subheadings
  • Some long PDFs do not use bookmarks to aid navigation (WCAG AA 2.4.5)
  • Some are not tagged in a valid reading order or headings are not in a logical order (WCAG A 1.3.1)
  • Some do not specify a default language. (WCAG A 3.1.1)
  • This fails WCAG 2.1 success criteria; WCAG A 2.4.2; WCAG A 2.4.5; WCAG A 3.1.1.

Response: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix PDFs of Minutes of meetings published before September 2018.

We will review all PDFs published after this date, and those before which are essential to providing our services, and amend all those in need of update by March 2023.

We are implementing pdf accessibility training for staff to ensure that any new PDFs or Word documents we publish will meet accessibility standards. Our “always-on” accessibility tracking will help to highlight any that are uploaded in real time so they can be amended quickly. We are investigating the use of an agency to make complex PDFs such as our annual accounts accessible.


Appearance, images and video

  • Some controls do not change appearance when selected. (WCAG AA 2.4.7)
  • Some frames on our videos do not define a readable title. (WCAG A 2.4.1)
  • Some images are missing alternative text. (WCAG A 1.1.1)
  • Some pages require zooming or 2D scrolling on small screens (WCAG AA 1.4.10)
  • Some text does not have sufficient contrast. (WCAG AA 1.4.3)
  • Some text does not have very high contrast. (WCAG AAA 1.4.6)
  • Some links are only distinguishable by colour instead of in other ways. (WCAG AA 1.4.1)
  • Displays and functions on Calendars are not fully accessible.

Response: We will work through fixes in priority order based on impact on users, aiming to fix these problems by March 2023.



  • Some pages are missing top-level headings. (WCAG A 1.3.1)
  • Some fields do not identify their purpose programmatically. (WCAG AA 1.3.5)
  • Some ID attributes are duplicated. (WCAG A 4.1.1.)
  • Some field sets do not contain a legend. (WCAG A 1.3.1)
  • Some navigation is not written semantically as a list. (WCAG A 1.3.1)
  • Some links do not explain their purpose clearly enough or are duplicated for different destinations (for example “Read more” rather than “Read more about research”). Some links cannot be used by screen readers. (WCAG A 2.4.4)
  • Some heading elements do not contain machine-readable text content. (WCAG A 1.3.1)
  • Some labels in the document fragment do not point to valid IDs. (WCAG A 1.3.1)
  • Some links with the same destination are next to each other which impedes speed of navigation (WCAG A 1.1.1)
  • Some lists are not marked up correctly. (WCAG A 4.1.1)
  • Some links cannot be used by screen readers (WCAG A 4.1.2)
  • Some items with the same name are not wrapped within a fieldset (WCAG A 1.3.1)
  • Some heading elements do not contain machine-readable text content. (WCAG A 1.3.1)
  • Some tables do not have clear headers defined or have a valid scope attribute. (WCAG A 1.3.1)
  • Some pages do not specify the language as English in the HTML element. (WCAG A 3.1.1)

Response: Our accessibility tracker, Silktide, gives us a priority list of technical accessibility fixes required. We will work through this in priority order, aiming to fix the majority of issues by March 2023.



  • A small amount of content is complex to understand with a high reading age (WCAG AAA 3.1.5)
  • Some form controls do not have labels (WCAG A 1.3.1)
  • Some form controls do not contrast sufficiently with their surroundings. (WCAG A 1.4.11)
  • Some form pages do not specify a language. (WCAG A 3.1.1)
  • Some forms do not have a way to skip quickly to content. (WCAG A 2.4.1)
  • Some forms do not have a submit button (WCAG A 3.2.2)

Response: We will amend complex sentences and phrases by November 2022.


Disproportionate burden


Some forms are difficult to navigate using only a keyboard.

Response: Almost all of our forms are created inhouse and will be complex to fix. We’ve assessed the workload and cost of this and we believe that fixing the forms as they stand would be a disproportionate burden within the meaning of the accessibility regulations.

In order to provide a fix, our goal is to implement a CRM solution which will replace our forms built inhouse, which will provide a fully accessible solution. This is a long-term project and we aim to complete this by December 2023.

In order to provide an alternative to these forms, we can support users to complete them. Users can contact to arrange this support which would vary depending on the form required.


Content that’s not within the scope of the accessibility regulations

Old PDFs

We do not plan to amend non-essential PDFs or file formats which were created before 23rd September 2018 because they are exempt from meeting the accessibility regulations.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility

We have engaged an accessibility service, Silktide, to provide real-time comprehensive accessibility information rather than single point in time audits. This means we have constant and detailed feedback on fixes required, their priority and impact on the user, the number of them and where they are found. We commit to working through these fixes in a logical and prioritised way, focusing on the impact to the user first, and retaining the service ongoing.

Updates on this accessibility tracking will be reported twice a year at the Equality, Diversity and Inclusion Board.


Preparation of this accessibility statement

This statement was first published on 19 September 2019, then reviewed on 19 October 2020. It was comprehensively reviewed on 21 June 2022.

This website was last tested on 21 June 2022 at time of publishing, with a realtime testing solution.  The testing is carried out by Silktide.

We are using this approach because we recognise that websites are dynamic spaces. We want to be sure that we are comprehensively fixing issues not only as they stand at one audit, but as they continue to arise. We recognise that we can design in accessibility as standard, but as websites are amended it is very easy to lose accessibility through lack of deep expertise of editors; for example in simple writing styles, or in tagging pdfs. The realtime, always-on audit means we have a running log of issues and can continually work in a prioritised and systematic way to fix them.


Link: Equality Advisory and Support Service (EASS).