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Marjon Canvas

Canvas is Marjon’s new Learning Management System (LMS) and will support teaching and learning across the university. Canvas will be fully implemented and available for all staff and students by the start of the academic year 2021/2022.

A collage of photos of Marjon students

Canvas is the number one globally used Learning Management System, with a 99.9% uptime, is intuitive, easy to use and capable of meeting Marjon’s growing needs.

It is compatible with most of the commonly used applications at Marjon, including Turnitin, KeyLinks (our online reading list), Studiosity and Panopto.

Help with Canvas

Support is a cloud-based service delivered by Instructure (suppliers of Canvas) and as part of our agreement with Canvas, Plymouth Marjon staff and students have tier 1 support that is available 24/7 via live chat, email or phone.  This support can be accessed via the Help menu in the global navigation in Canvas.

Further support for Canvas can be accessed via the Canvas user guides, Canvas video guides and Canvas Mobile Guides.  Alternatively, if all these avenues fail then please contact the Digital Innovation team for help.

Mobile Apps

Mobile Apps are also available for Teachers (Canvas Teacher) and Students (Canvas Students) and can be downloaded from the relevant App store.

What are some of the great features of Canvas?

Canvas is:

  • Simple
  • Engaging
  • Open
  • Reliable, with 99.9% uptime

Canvas provides:

  • Mobile apps for academic staff and students
  • Connectivity with students directly through Canvas
  • Automatic and seamless updates as it is cloud-based

There is 24/7/365 support available from Canvas for all Marjon staff and students. This is available by phone, email or live chat. 

We are assured of a rapid response to any help requests, within:  

  • One hour for webform/email tickets
  • 120 seconds for phone calls
  • 120 seconds for live chat

Will students have access to modules from previous years?

Students will only have access to modules related to their present year of study.  If they need to have access to previous modules for a particular reason, there are options to facilitate this.

Once students graduate from Marjon, their access to Canvas will be switched off.

Will my courses be rolled over automatically every year?

This is a very straightforward process in Canvas, and instructors can copy last year’s course into that of the following academic year with just a few button clicks. 

Full training will be provided.

What about training for students?

Canvas is very easy to use, and extremely intuitive and we don’t anticipate many problems from new student users, or from those moving to Canvas from Learning Space.

However, we have a short e-learning training course on Canvas use for students, which we will make available for all students within their Canvas environment. Don’t forget, that students also have access to the 24/7/365 Canvas support.

Will getting to grips with Canvas take much of my time?

Canvas is extremely intuitive to use, and everyone should be fairly confident users after the 90-minute ‘Canvas Driving Licence’ connected training course and a bit of practice time.

Will DigitaI Innovation be available to help with problems?

There is a clear pathway to follow to get help with Canvas:

  1. The Canvas user guides
  2. The Canvas Community – an amazing online resource which can answer many questions (it’s rather like Google, but just for Canvas)
  3. Making a Canvas Support call
  4. Contacting the Digital Innovation team via the Helpdesk

What devices does Canvas work on?

Canvas will work on laptops, desktop computers and mobile devices (Android and Apple).

 

The browser and computer requirements can be found on the Canvas Basics Guide.

Can I use it on all browsers?

Please visit the Canvas Basics Guide for an up-to-date list of supported browsers.

Who should I contact if I have further questions/feedback?

Paul Fenn, Digital Pedagogy Manager (pfenn@marjon.ac.uk)

Richard Thain, Director Learning Solutions and Innovation (rthain@marjon.ac.uk)

I am a continuing student, how will Canvas affect me?

As you’ll have seen above, Canvas is very intuitive and straightforward to navigate, but we will also be adding a training course into Canvas for all students. 

In case of any issues, all users will be able to access the 24/7/365 support that Canvas provides.