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I haven't heard from my son/daughter - what can I do?

Both to ensure we respect the privacy of all students and to comply with data protection law University staff cannot discuss specific matters relating to individual students with a third party, even if this third party is a close relative or friend. 

We would normally contact the student and let them know that you have been in touch with us and encourage them to make contact with you. 


My son/daughter is on campus in tears/pain - can you help?

We would normally contact the student and/or send a member of staff to talk to the student and see what support is needed and assist them with getting help if that was what they want. 

However, we are not able to discuss what assistance has been provided with third parties unless the student gives permission but we would encourage the student to make contact and update the parent. 


I am worried about my son/daughter - can you help?

Both to ensure we respect the privacy of all students and to comply with data protection law University staff cannot discuss specific matters relating to individual students with a third party, even where this third party is a close relative or friend. 

We would normally contact the student and let them know that you have been in touch with us and the support that is available. We may also be able to help by providing you with some general information about how we support students at the University. 


Can I book an appointment with you on my child's behalf?

We cannot book an appointment for a student without their written permission; we would always prefer that, as adults, students take responsibility for making their own appointments. 


My son/daughter is upset and lonely - how can you help?

Both to ensure we respect the privacy of all students and to comply with data protection law University staff cannot discuss specific matters relating to individual students with a third party, even where this third party is a close relative or friend. 

We would normally contact the student and let them know that you have been in touch with us and the support and social activities that are available. We may also be able to help by providing you with some general information about how we support students at the University. 


Who can I speak to about accommodation issues?

Your son/daughter needs to log the issue on the University Helpdesk (instructions of how to do that are in their flat/house). If the issue persists the student should then email the Accommodation Administrator – accommodation@marjon.ac.uk. 

The AA cannot discuss accommodation matters with a third party as the contract is with the student who is over 18.


My son/daughter is struggling in lectures - can you help?

Both to ensure we respect the privacy of all students and to comply with data protection law University staff cannot discuss specific matters relating to individual students with a third party, even where this third party is a close relative or friend. Each student is allocated an Academic Adviser to support them with any academic issues so please encourage your son/daughter to make an appointment with them.

If they do not know who their Academic Adviser is they can ask at the Advice Desk in Student Support. Students can also make an appointment with the Well-being Adviser via Student Support who may be able to provide support and / or onward referral to an appropriate person – studentsupport@marjon.ac.uk    


My circumstances have changed affecting my son/daughter

We can provide you with some general information about what support may be available. We would encourage you to advise the student to contact our Advice Desk (01752 636891 or email studentsupport@marjon.ac.uk) so that they can be referred to the most appropriate service and book an appointment. 

In certain circumstances, we might follow up the call by contacting the student direct to offer advice and support. Ultimately, as an adult, it is up to the student what action they choose to take or not.


How can I check that my son/daughter is accessing support?

We cannot disclose this type of information as students over 18 have a legal right to privacy and are protected by law. University staff can only discuss a student’s support with their specific, written permission.


A friend/family member has passed away - can you help?

Yes, we can pass on information and support students in such circumstances as well as provide parents with procedural information that might be of use. However, it will then be up to the student as to what they want to do next.