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SHC privacy policy

The Marjon Sport & Health Clinic operates out of Marjon Sport & Health Centre and is part of the wider Plymouth Marjon University organisation.

The below privacy notice outlines what personal data we collect and how we ensure the protection of it in accordance with the DPA 2018 and GDPR. All employees and students working within the clinic are required to adhere to the protections as described.

All the data we collect is given voluntarily by you, the user. The data may include: Identification Information (Name, DoB, Email, Tel), Billing Information, Medical Information (symptoms, history of condition, assessment findings, diagnosis, treatment, plan) plus any other relevant information you provide us with (MRI results, list of Medications).

As we are a learning clinic, some cases may be discussed for educational purposes, however this information will not identify you personally.

Billing information taken from you in store or online is not stored by us. This information is processed securely and stored by Square the third party payment processor which we use. Clinicians will not have access to this information at any time. Third party payment processors are banned from using your personal data, except to facilitate the necessary purchases for our services.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. Medical information will be kept for a maximum of 7 years as part of our duty of care.

As part of your agreement in booking your appointment, you agree that we may use your data to contact you regarding your appointments. You may also opt in to hearing from us about other services that may be of interest. You have the right to see the data we hold on you at any time, and to ask for us to remove it from our records. Should you wish to amend or remove your data please contact you may also like to see the university’s full privacy policy.

Informed consent

My therapist has fully explained their advised treatment plan for my condition. I understand the course of therapeutic and remedial actions which will be undertaken, and hereby give informed consent for treatment. I am aware the clinic operates as an educational environment, and as such my treatment plan may be delivered by a student therapist under supervision. I also consent to my case history being discussed in an educational setting where appropriate.