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Common Problems

Common Problems Using this System

The Marjon Email system & Password Reset Management systems are for the sole use of staff & students of the University of St Mark & St John. If you are not a member of the University do not attempt to log on to either system.

To access your email account, LS account and other services like wifi provided by Marjon your username is either:

Students = student number (8 digits only) NOT your email address

Staff = logon name

The password is the same for all accounts.

To access the Password Reset Manager open a web browser and type in

From a study of the error logs generated by this system, the most common problems accessing the password protected systems are:

  • Using the wrong domain name (should be: MJNET on machines inside the University)
  • Wrong User Name (use your University log on or student number 8 digits only)
  • Wrong Email Address used to send emails to (use your Marjon Email - or
  • Password incorrect (use the Password Reset Manager system to change your password or contact Computing Services for help)

You should use the information you were given when you joined Marjon when using this system. If you have problems, please read the pages on this site & the extensive help file in the Password Reset Manager system.

If you still find you are unable to use the system & advice from fellow students & lecturers doesn't help, please raise a Helpdesk call or contact Computing Services ( or phone on 01752 636700 extension 4333.

Always log off from your University account before changing your password.

Click below to go to Password Reset Manager login and enter username/student number.
An image of the password reset button